Bell World Conestoga Mall
550 King St. N
Waterloo, ON N2L 5W6


Q: Is there a penalty if I cancel my contract early?

A: Yes; you are entering into a legal contract and Bell mobility charges a cancellation fee of up to $400.00, plus an amount (plus applicable taxes), equal to the Data Credit divided by the total number of months remaining in the Service Commitment Period.

Q: How long do I have to get a full refund or exchange my device?

A: Bell will allow a client to exchange or get a full refund within 14 days of purchase, OR 30 minutes of use; whichever occurs first. The returned product must be in "like new" condition, complete with all components, such as manuals and original packaging. You are responsible for payment of any minutes or service incurred. You are bound by your Bell Mobility service agreement, and are responsible for paying any early termination fees (maximum $400 see terms of condition), if you decide to prematurely end the contract. (Excluding iPhone)

Q: What happens if I get my phone and it starts acting up right away?

A: If you buy your cell phone and it malfunctions, we can exchange it within 30 days of purchase for you as long as the product is in “like new” condition and complete with all components, such as manuals and original packaging. (Excluding iPhone)

Q: Can I get a phone/device number local to my area?

A: Yes, specify the city or closest major urban center you would like for your phone/device number in the order.

Q: When will my bill arrive, and how long do I have to pay before late fees are applied?

A: Your bill will arrive monthly; to avoid late payment charges pay upon receipt and allow 4-6 days for payment processing. If your payment is not received within 30 days of the statement date indicated on your bill, late fees are applied to your total amount due.